Payment Details, Invoices and Cancelling

Payments for Pertento plans are handled by Polar, our payment provider and merchant of record. Polar takes the payment, issues receipts and invoices, handles VAT, and processes refunds. That is why some of what follows happens in Polar's customer portal rather than in the console.

Everything below is under Settings then Billing, and only an account's Owners and Admins can use it.

Updating your card, receipts and VAT ID

Use Manage billing on the Plan panel. It opens Polar's customer portal, where you can:

• change your payment method
• download receipts and invoices
• add or change your VAT ID, so that reverse charge applies where it should
• cancel your plan

When you are done, the portal brings you back to the billing page.

The Invoices list

The Invoices panel lists every charge on the account with its date, amount, what it was for (first payment, renewal, plan change or purchase) and whether it is paid. A refund shows next to the amount it applied to. The receipt itself is in Polar's portal.

The monthly usage report

The Usage report panel gives you a month's sessions as a CSV file, itemised by account and website, with a total. Choose the month and use Download report. It contains session counts only, no prices, and covers a calendar month rather than your plan period. Agencies find it useful for passing usage on to clients.

Cancelling

Cancel in Polar's portal through Manage billing. There is no cancel button in the console itself.

A cancelled plan runs to the end of the period you have paid for, with full access until then, and then stops. Subscription fees are not refunded for the remaining time.

During a free trial, cancelling before the trial ends means you are not charged at all.

Paying by invoice

Some customers pay by invoice by agreement rather than by card. Their billing page shows the plan as billed by invoice, without the card controls. To cancel an invoiced plan, email hello@pertento.ai at least 30 days before the end of the term.